About Fleetbuyer

Fleetbuyer offers public sector and education employees the exciting opportunity to access exceptional discounts on motor vehicles via our personal contract hire product which includes all servicing, maintenance, tyres, road tax and VAT. Our offers are based on specially negotiated levels of discount which are not generally available to retail customers when purchasing a new car.

Having traded since 1997 and regulated by the financial conduct authority (FCA) we have a wealth of experience within the vehicle leasing industry which has allowed us to develop this opportunity for you with the full support of our chosen funder Lex Autolease Limited.

For your peace of mind, finance contracts are written with Lex Autolease Limited which is part of the Lloyds Banking Group, they are the largest contract hire funder within the UK and are, therefore, ideally placed to ensure that any servicing, tyre replacement or breakdown issues are dealt with in a manner which causes the least inconvenience to you, the driver.

Fleetbuyer is a trading style of Quality Vehicle Contracts Limited whose trading address is: The Warehouse, Draper St, Southborough, Kent, TN4 0PG.

Quality Vehicle Contracts Limited is Registered in England (3436013), Registered Office: Hanover House, 18 Mount Ephraim Rd, Tunbridge Wells, Kent, TN1 1ED.

Quality Vehicle Contracts Limited is a credit broker not a lender and is authorised and regulated by the Financial Conduct Authority, our FCA Firm Reference Number is 726449.

Quality Vehicle Contracts Limited is a VAT registered company (680 0131 75) and a member of the BVRLA (7318)

Treating Customer's Fairly

At Fleetbuyer we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of customer service and advice, we never forget that you have a choice of supplier and we are grateful that you have chosen us.

Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.

The six principles for treating customers fairly

How do we meet these requirements in the day to day running of our business?

We continually aim to understand the needs of our clients and to tailor our advice accordingly.

We ensure that our marketing is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.

We make certain our clients understand any risks associated with our services at the outset of an instruction.

We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.

We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.

Any advice provided will be appropriate and take into account the customer's individual needs and circumstances.

We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.

We take any complaint seriously, we will deal with any complaint promptly and make improvements to our operations where required.

If you have a complaint please visit our complaints procedure page.

We deliver
Fleetbuyer offers personal leasing deals for public sector and education staff, these deals offer a fantastic alternative to salary sacrifice schemes and often work out far less expensive whilst avoiding many of the pitfalls associated with salsac.
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